About BeyondCX
Redefining Success Beyond Customer Experience
Meet the Founder
Shalini Arya
Founder, BeyondCX
I'm a strategic Customer Success Leader with over 8 years of experience helping enterprise clients achieve measurable outcomes across SaaS, fintech, and conversational AI. I currently lead a team at Jio Haptik, where we focus on driving retention, product adoption, and long-term partnerships through proactive engagement and deep stakeholder alignment.
Recognized as one of the Top 100 Global CS Strategists (2024 and 2025) and leading the social media for Customer Success Network Community, I'm passionate about elevating the role of customer success within organizations. I specialize in turning customer insights into actionable strategies, influencing product direction, and building programs that scale both value and advocacy.
Above all, I believe great customer success is built on trust, outcomes, and the ability to evolve with our clients' goals — and I'm building BeyondCX to help CSMs do exactly that.
Our Mission
BeyondCX is a non-profit organization dedicated to networking, career growth, and building a thriving community for Customer Success Professionals.
We believe that great customer success is built on trust, outcomes, and the ability to evolve with our clients' goals. Our platform provides the resources, connections, and insights CSMs need to excel in their roles.
Join our Slack community to connect with fellow CS professionals, access exclusive resources, and stay ahead of industry trends.
What We Stand For
Community First
Building a supportive network where CS professionals can grow, learn, and thrive together.
Career Growth
Providing resources, tools, and insights to help customer success professionals advance their careers.
Knowledge Sharing
Turning insights into action with data-driven strategies and best practices from industry leaders.
Join the BeyondCX Community
Connect with fellow CS professionals, access free resources, and accelerate your career growth.